Institute of Product Leadership
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Arpit A

Arpit Agarwal

Vice President - Analytics & Data Science at Khatabook

“Arpit Agarwal is VP – Analytics and Data Science at Khatabook, with 12 years of industry experience across sectors such as fintech, shared mobility, fashion retail, insurance and technology. He is known for his work in areas of Dynamic Pricing, Funnel optimisation, IOT analytics, Customer retention and Hyper Local Geo-based analytics.

Previously, he has been associated with Zoomcar, Cartesian Consulting, Mu Sigma and Oracle in the capacity of an Analytics leader. He has done his Computer science Engineering from BITS Pilani – Goa and holds an MBA (Finance) from NMIMS, Mumbai.

He is the person behind envisioning and developing India’s first driving scoring mechanism which aims at building a safer driving ecosystem on Indian roads. Previously, he has also pioneered the NPS rollout across the fashion retail industry in India. His work on improving customer experience through analytics has been bestowed with the “Best Use of Customer Insights to Enhance Customer Experience” award at India’s Customer FEST 2017 and “”Best Data Science project of the year”” at Cypher 2019 “


If you always do what you've always done, you always get what you've always gotten.

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